RETURN / REFUND / SHIPPING POLICY

Shipping Policy

We currently accept prepaid orders only. Full payment is required at checkout to confirm your order.

  • Order Processing Time: 3–5 business days (as each piece is individually handcrafted to order).
  • Delivery Time: 5–7 business days after dispatch.
  • Shipping Coverage: Pan-India delivery.

Once your order is dispatched, you will receive a tracking link via email, WhatsApp, or SMS to monitor your delivery status.

Note: Delivery timelines may vary slightly during festive seasons (e.g., Valentine's Day, Rakhi, Mother's Day) due to high order volumes. We highly recommend ordering well in advance for occasion-specific gifting.

Why Prepaid Only?

At Sutrika Knots, every order is handmade, and many are personalized to your exact request. Because each piece takes real time, yarn, and effort to craft, we ask for full payment at the time of ordering. This helps us:

  • Confirm your order instantly and begin crafting without delay.
  • Avoid material and labor waste on unclaimed Cash-on-Delivery (COD) orders.
  • Keep our pricing fair and consistent for every customer.

Your payment is processed through a secure, encrypted payment gateway, ensuring your transaction is completely safe whether you pay via UPI, card, or net banking. As we grow, we are continually evaluating better ways to make ordering easier, including flexible payment options in the future.

Return & Refund Policy

Because every Sutrika Knots product is handmade and often personalized or customized specifically for you, we currently do not accept returns or exchanges for change-of-mind, sizing, or preference reasons.

Exceptions: Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide the following:

  1. Your order number.
  2. Clear photos or videos of the product and its packaging.

Once verified, we will offer a replacement or store credit, as applicable. We do not offer cash refunds at this time.

Non-Returnable Items

  • Customized or personalized orders.
  • Sale or discounted items.
  • Any item where damage is not reported within the stated 48-hour window or lacks proof.

For any shipping or return queries, please contact us at info@sutrikaknots.in.